Billing & Refunds
Last updated 6 November 2026
The short version
One monthly fee, in rupees, collected by Razorpay auto-pay. No setup fee, no lock-in. Stop with 30 days’ notice. If we charge you wrongly, you get it back.
How you are billed
- Your fee is the one quoted to you in writing. It covers the work, hosting, setup, upkeep and model usage.
- It is charged monthly through a Razorpay auto-pay mandate you approve when you sign.
- GST is added where it applies, and you get an invoice for every charge.
- Ad spend and Meta’s WhatsApp message charges are paid by you to those providers directly. We never mark them up.
Stopping
Give 30 days’ written notice by email or in your chat. You are billed up to the end of the notice period and nothing after it. Your data is exported to you on request and then deleted within 30 days.
Refunds
- Months already worked are not refunded, since the work has been done.
- If you are charged twice, charged after your notice ended, or charged more than you agreed, we refund the difference in full.
- If your instance is down for a long stretch through our fault, tell us and we will credit or refund that time.
Refunds go back to the original payment method through Razorpay, usually within 5 to 7 working days of approval.
Failed payments
If an auto-pay charge fails we remind you on day 1 and day 4. If it is still unpaid on day 7 your instance is paused, not deleted, and starts again as soon as the payment goes through.
Raising a billing issue
Email [email protected] with the invoice or payment reference. We reply within two working days.