Terms of Service
Last updated 6 November 2026
Who you are dealing with
Daemon is a managed AI agent built and run by Bluezen, Ahmedabad, India (“we”, “us”). These terms cover your use of Daemon and this website. Each business also signs a short service agreement with its quote; where the two differ, the signed agreement wins.
What the service is
We run a Daemon instance for your business on our servers. You talk to it on WhatsApp, Telegram or the Daemon app, and it works in the tools you connect: your store, courier and payment panels, ad accounts, sheets and email. It runs on Claude, a model made by Anthropic. We set it up, keep it running and pay for the model.
Your account and your access
- You connect only accounts you own or are authorised to use, and you choose the access each one gets.
- You decide who may talk to your instance. Anyone you add can instruct it, so add people you trust.
- You can switch on approval before money moves, prices change or customers are messaged. What you leave switched off, it may do on its own.
- Logins that need an OTP only you receive will ask you for it.
Fees and billing
- The fee is monthly, in Indian rupees, as quoted to you in writing. There is no setup fee.
- It is collected by Razorpay auto-pay, set up when you sign. GST is added where it applies.
- Ad spend, Meta’s per-message WhatsApp charges and any paid tools you ask for are billed to you by those providers, not by us.
- If a payment fails we remind you on day 1 and day 4. If it is still unpaid on day 7, we pause your instance until it is settled. Your data is kept while paused.
- We give 30 days’ written notice before changing your fee.
Ending the service
It is month to month. Either side can end it with 30 days’ written notice. When it ends we export your data to you on request and delete it from our systems within 30 days, unless the law requires us to keep something longer.
Acceptable use
Don’t use Daemon to break the law, send spam, deceive customers, get around another platform’s rules, or reach systems you are not authorised to use. We may pause an instance that is being used this way and will tell you why.
An agent can make mistakes
Daemon takes real actions in real tools. Like any person you delegate to, it can misread an instruction or get something wrong. Every action is logged and file changes are snapshotted so most things can be traced and undone, and we will help fix anything it gets wrong. Give it the narrowest access that does the job, and keep approval on for anything you can’t afford to have done wrongly.
Availability
We aim to keep every instance running around the clock and to fix problems quickly, but we can’t promise uninterrupted service. Outages at Anthropic, Meta, Shopify, couriers or other providers are outside our control.
Liability
To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the three months before it arose, and neither side is liable to the other for indirect or consequential losses such as lost profit.
Your data
You own your data. How we handle it is set out in the Privacy Policy.
Law and disputes
These terms are governed by the laws of India. We will first try to settle any dispute by talking. If that fails, the courts at Ahmedabad, Gujarat have jurisdiction.